What is ZeroPoint's Brand Promise?

ZeroPoint's Brand Promise encompasses guaranteed Performance Rewards (also known as payouts), fast processing times, and compensation in case of rare delays. It's a commitment to prioritize traders' success through actions, not just words. Here's what it entails:

Guaranteed Performance Rewards

Traders receive their earnings when they meet set targets. It's a simple agreement: fulfill Performance Reward conditions, and earnings are secured for reward.

Timely Processing

Performance Reward requests are processed within 24 hours. Submit a request today, and we'll disburse the Performance Reward within the next 24 hours like clockwork.

$1,000 Compensation Promise

In rare cases of delayed disbursements beyond 24 hours, ZeroPoint adds $1,000 to the Performance Reward. It's a serious commitment, demonstrating our accountability beyond mere apologies.

End of Timeframe

The timeframe concludes once ZeroPoint initiates the Performance Reward transfer to the trader's chosen method. Upon completion, traders receive a confirmation email with a Performance Reward screenshot as proof.

In Case of Delays

If there is any delay in this process and the 24-hour timeframe is not met, ZeroPoint activates the $1,000 compensation, adding an additional $1,000 to the trader's Performance Reward. This gesture underscores our commitment to honoring our promise.

While ZeroPoint strives for prompt Performance Rewards, longer processing times may occur due to incorrect payout methods or addresses provided by traders. In such cases, ZeroPoint will reach out within 24 hours to address the issue; however, it cannot assume responsibility for delays exceeding this timeframe. Additionally, if delays arise due to specific payout method–related issues or processing disruptions on the payout processor's end, the Brand Promise will not be applicable.

Are partial Performance Rewards also eligible for the ZeroPoint Brand Promise?

ZeroPoint's Brand Promise does not apply if a trader's Performance Reward request is on hold or being processed manually.

For instance, if a trader receives an email from the Trading Ethics & Standards Team stating a specific Performance Reward date, compensation cannot be claimed. The reason for ineligibility will be clearly stated in the email, which varies depending on each trader's unique strategy.

Similarly, if a trader provides incorrect payout information requiring manual processing by the Payout Team, they are not eligible for that specific Performance Reward.